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Next Day Replacement
Make sure e-discovery requirements don't catch you off-guard. The Next Day Replacement Service is designed to provide your organization with maximum efficiency in archiving instant messages, and to ensure there is no lag in data storage in the event your DataCove IM appliance fails. Tangent offers a 1-year, 3-year, or 5-year Next Day Replacement Service.
Terms & Conditions
THE NEXT DAY REPLACEMENT SERVICE BELONGS ONLY TO THE ORIGINAL CUSTOMER, AND IS NOT TRANSFERRABLE.
Through the Next Day Replacement Service, Tangent ships the Customer replacement hardware by the next business day after the request. Customer will be billed for the replacement product pending return of the failed unit. As soon as Tangent receives the failed unit, the Customer will be fully credited.
All Next Day Replacement Service requests must be made in accordance with Tangent's Return Merchandise Authorization (RMA) procedures. Customer is issued an RMA number at the time of the request. The defective product must be returned to Tangent within 3 business days of receipt of the replacement unit.
The Next Day Replacement Service begins on the date of product shipment by Tangent, and continues for the time period purchased.
The Next Day Replacement Service does not cover malfunctions or failures resulting from:
● Misuse, abuse, neglect, alteration, or problems with electrical power
● Usage not in accordance with product instructions
● Use of accessories, parts, or components not supplied by Tangent
● Repairs and/or services performed by anyone other than a Tangent authorized
service provider
● Acts of nature or improper installation
To receive Next Day Replacement Service, the unit must be fully paid for. Only products displaying a valid serial number are covered under Next Day Replacement.
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