The Next Day Replacement Service is designed to provide your organization with maximum efficiency in archiving emails, and to ensure there is no lag in data storage in the event your DataCove appliance fails. Tangent offers a 1-year, 3-year, and 5-year Next-Day Replacement Service.
Terms & Conditions
THE NEXT DAY REPLACEMENT SERVICE BELONGS ONLY TO THE ORIGINAL CUSTOMER, AND IS NOT TRANSFERABLE.
Through the Next Day Replacement Service, Tangent ships the Customer replacement hardware by the next business day after the request. Customer will be billed for the replacement product pending return of the failed unit. As soon as Tangent receives the failed unit, the Customer will be fully credited.
All Next Day Replacement Service requests must be made in accordance with Tangent's Return Merchandise Authorization (RMA) procedures. Customer is issued an RMA number at the time of the request. The defective product must be returned to Tangent within 3 business days of receipt of the replacement unit.
The Next Day Replacement Service begins on the date of product shipment by Tangent, and continues for the time period purchased.
The Next Day Replacement Service does not cover malfunctions or failures resulting from:
To receive Next Day Replacement Service, the unit must be fully paid for. Only products displaying a valid serial number are covered under Next Day Replacement.
In addition to providing your organization with maximum efficiency in archiving emails, the Next Day Replacement service lets you migrate to the latest DataCove hardware platforms through the Tangent Hardware Refresh program.
This program allows you to exchange your old DataCove hardware unit for a new unit of the same model if your hardware unit is more than 3 years old and covered under the Next Day Replacement subscription. By maintaining the Next Day Replacement subscription on your DataCove appliance, you can continue receiving a new hardware unit every 3 years at no additional cost.
Tangent Next Day Replacement service together with the Hardware Refresh program provide a single subscription that covers hardware failure and offers an affordable way to migrate to the most current hardware platform on an ongoing basis.